Operations
Who should I contact during my guided tour?
Use the local operator or guide contact in your booking documents for immediate on-the-ground logistics, and Vibe support for booking-related concerns or coordination with supplier ...
Where can I provide feedback about my trip?
You can reply to your post-trip communication or contact Vibe support with your booking reference and feedback. Specific review links may be provided after the experience.
How do I make a formal complaint or request compensation?
Contact Vibe with your order reference, a timeline of the issue, the advertised inclusion, and supporting evidence. Claims are assessed with the relevant supplier and applicable bo ...
Can I book with a professional travel advisor instead of online?
If you prefer assistance, contact Vibe with the tour link, destination, dates, travelers and origin airport. We can review the request and advise on available assisted-booking opti ...
How can I report a problem with a guide, hotel, flight or activity?
Report urgent issues immediately to the local service provider and Vibe, so a possible remedy can be considered during the trip. Save the booking reference, a clear description, da ...
What if a promised activity is unavailable?
The operator may offer a substitute, itinerary change or another remedy subject to the circumstances and booking terms. Tell your guide and Vibe promptly, and keep the original inc ...
What information should I include when contacting support?
Provide your Vibe order reference, the booking email, travel dates, tour name and a concise description. Never send your full payment-card number, CVV or password.