Bookings & Payments
Do package prices include airport transfers?
Airport pickup and drop-off depend on the selected tour. They are not automatically included in every Vibe package, particularly where only the tour and flights are bundled. Check ...
Why has my payment been declined?
If you're using a bank card: Incorrect card number: Check and confirm that you've entered the correct card number without spaces or hyphens. Expired credit card: If the card ha ...
Can I pay a deposit and the remainder later?
Payment schedules are not universal across Vibe products. For standard online packages, follow the amount and deadlines shown at checkout. Customized tours may have a separately ag ...
Do you offer travel credits or gift vouchers?
Vibe may offer promotional credits under specific campaigns, but a universal travel-wallet or gift-card program has not been confirmed. Ask support for terms before assuming that a ...
What payment methods can I use?
Checkout is processed securely using the payment methods displayed for your country and transaction. Availability can vary; check the actual payment screen rather than relying on a ...
How can I get a receipt or invoice?
Check your payment and booking confirmation messages and the booking area for any downloadable receipt. If you need a tax invoice or information is incorrect, send Vibe your order ...
Why does the website show prices in USD?
We display trip prices in U.S. dollars (USD) to make it easier to compare travel options from around the world. At checkout, you'll see the payment currency and final amount before ...
Can I pay in another currency?
Trip prices on Vibe Adventures are shown in U.S. dollars (USD). At checkout, you'll see the currency and total before confirming payment. Depending on your location and payment met ...
Where can I see my trip details?
Once logged in to your account, please go to the “My Bookings” section.You will be able to see all your future bookings, and at the end of each of them, you will find t ...
When and how will I receive my travel documents?
Once your purchase is complete, you will receive a confirmation email with a downloadable payment invoice, flight e-tickets (you can purchase extras and should check in directly wi ...
Can travelers split payment across multiple cards?
Separate or split-card payments are not guaranteed by standard checkout. Contact Vibe before purchasing if members of your party need to divide costs, so the team can advise on sup ...
Can I use a voucher or discount code?
If you have a valid Vibe code, follow its stated eligibility, validity dates and redemption instructions. Contact support before booking if the code is not recognized; promotions m ...
What is included in the displayed package price?
The final checkout breakdown reflects the selected guided tour and flight itinerary plus specified required charges. Always review inclusions and exclusions: transfers, meals, visa ...
Do you accept bank transfers or cash?
Standard online checkout uses the methods displayed on the secure payment screen. The current public FAQ says bank transfers, cash and checks are not accepted for standard website ...
Do prices include tips and gratuities?
Tips are not universally included. Check the tour's 'Included/Excluded' section and local operator guidance for any recommended or customary gratuities.
Why was my card payment declined?
Check your card details, available balance, 3-D Secure/bank authentication, international-payment settings and the payment method's eligibility. Your bank may explain the decline; ...
When is my final payment due, and what if it fails?
If your booking includes a remaining balance, the amount and due date depend on the trip and payment terms. Check your booking confirmation, secure booking page or written quote fo ...
If several travelers used different cards, how are refunds handled?
Refunds depend on the original payment transactions, processor rules and supplier entitlements. Contact Vibe with the booking reference for an itemized review; refunds are not auto ...
How can I pay for my booking?
You should make a full booking using bank cards, Affirm, Afterpay, Cash App Pay, Klarna, and PayPal. Please note that we don't currently accept bank transfers, cash, or checks.