Managing My Booking
Can I purchase cancellation protection or travel insurance at checkout?
Travel insurance and cancellation protection are important things to consider before departure. For now, you can explore coverage through our travel-insurance partner link provided ...
Can I cancel just the flights and keep the guided tour?
The components may have separate supplier cancellation rules even when purchased together. Do not assume partial cancellation is possible or cost-free; request a written quote for ...
Can I add another traveler after confirming the booking?
An additional traveler may require a separate reservation, compatible accommodation, flight inventory and supplier approval. Ask Vibe to check the exact tour departure before makin ...
Can I make changes to my flights or any other related service?
Changes of flights and related services are not permitted after the booking is confirmed. If you wish to make any significant amendment affecting the flights, you will need to canc ...
What if the tour operator cancels the departure?
Contact Vibe immediately if notified of an operator cancellation. We will review available alternatives and refund eligibility in line with the tour terms, flight terms and applica ...
What happens if I miss the tour departure or do not show up?
Missed departures and no-shows can result in forfeiture under the selected operator and airline terms. Contact Vibe and the local guide immediately if you anticipate being late; so ...
Trip modifications
Changes of hotels and other land services are not permitted after the booking is confirmed. If you wish to make any significant amendment affecting the hotels or land services, you ...
Can I add an optional activity to my tour after booking?
Optional activities depend on the local operator, destination and timing. Ask the operator or Vibe for current availability and pricing; an activity listed as optional is not autom ...
What if I need to cancel because of illness or a family emergency?
Contact Vibe as early as possible. The standard supplier rules still apply unless the booking includes an eligible waiver or insurance protection; consult your policy provider abou ...
Can I add extra activities, insurance, airport transfers or pre- and post-tour accommodations ?
Once logged in to your account, navigate to the “My Trips” section to find all your upcoming bookings. In the "Additional Services" section, you can book any ex ...
Can I change my trip dates after booking?
Changes depend on the specific tour operator's terms and issued flight fare rules. Significant changes may require cancellation and a new booking, with penalties or fare difference ...
Can I remove one traveler from a group reservation?
Removing a traveler may change room occupancy, tour pricing and flight terms for the entire party. Contact Vibe for an amendment/cancellation calculation before acting.
Can I remove a purchased optional activity?
The refund and amendment terms for optional activities can differ from the main tour. Contact Vibe with the activity and order reference to confirm what is possible.
Is Wi-Fi available in the hotels?
Internet availability varies by hotel and destination. Remote accommodations may have weak or no connectivity; check the itinerary or contact the operator before departure if conne ...
My confirmed booking dates are not what I selected. What should I do?
Contact Vibe immediately with the booking confirmation, original selection or screenshots and your order number. We will compare supplier references and review how the discrepancy ...
What is your cancellation policy?
Your booking is subject to the specific terms shown for the selected tour and flight offers. Tour and airfare refunds can follow different rules; review the applicable terms before ...
I accidentally booked twice. What should I do?
Contact Vibe promptly and provide both booking references. Do not attempt additional purchases or assume the duplicate will be canceled automatically. Any refund remains subject to ...
What if weather or a natural disaster disrupts the tour?
Safety comes first. The operator may change schedules, routes or activities; any refund or alternative depends on the severity, contracted services, supplier rules and applicable l ...
When will a refund reach my original payment method?
Timing depends on supplier approval, the payment processor and your bank. After Vibe confirms that a refund was initiated, allow time for processing; contact support with the order ...
Can two reservations be linked so friends are on the same tour?
If both reservations use the same operator, itinerary and departure date, Vibe can ask the supplier whether the groups can be coordinated. Matching reservations and shared accommod ...
Can I change from group tour to private after booking?
A private upgrade is not automatic and depends on operator availability, cancellation terms and any price difference. Contact Vibe before assuming the current reservation can be co ...
Are flight tickets refundable?
Airline tickets may be refundable, partially refundable or non-refundable depending on fare rules, airline actions and applicable law. Your booking confirmation and fare terms dete ...
Can I transfer my trip to another traveler?
Name changes and trip transfers are constrained by operator and airline ticket rules and may be impossible once tickets are issued. Ask Vibe to check before promising the trip to s ...